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Product Support

equivaQ offers you product support for ALL products and services we offer on our site such as our PDM add-in apps and PDM consulting. Our support ticketing system has been designed to ensure you have a reliable avenue for getting help when you need it.

Our product and services support includes the following:

  • Support via email, phone, and web meeting.
  • Technical support to ensure your add-ins are running as expected
  • Consulting support when your PDM system doesn’t make sense
  • NOTE: Please contact OpenBoM and Flatter Files directly if you are experiencing an issue with those products.

Our professional staff is comprised of industry experienced professionals who are committed to servicing your needs. Meet the backbone of our team.

Tim Webb Director of Operations

Tim runs the day-to-day operations at equivaQ. He brings more than 30 years of engineering and software development expertise, and executive management experience with him. Tim manages corporate direction and strategy at equivaQ facilitating company activity in consulting, sales, marketing, alliances, software development, and support. As an engineer he is always looking for new ways to make SolidWorks more user friendly.

David Burge Executive Business Development

Uniquely qualified with a Business Development and Marketing background Dave brings over 20 years of experience with him. In previous positions, Dave spearheaded the companies’ marketing efforts increasing their client base and generating new projects from existing clients. Dave has worked tirelessly over the years to increase companies’ revenues by driving down cost while introducing new revenue streams.

Rebekah Burge Marketing

Rebekah brings more than 18 years of experience in marketing, design, communications and branding to her role as the Director of Marketing. Her primary focus is to continually increase product and brand awareness to help drive business results. She has daily oversight of the website, social media, design and content. Rebekah brings equivaQ’s brand to life and reaches the masses with our products and services.

John Travis PDM

John is a Solidworks PDM Expert with more than 8 years of industry experience working with a variety of peers in many roles. He began as a ground level technical support engineer and PDM implementation consultant with a Solidworks Value Added Reseller. His most recent adventure was overseeing and building the PDM process infrastructure for MakerBot Industries. Adding John to the equivaQ team means a huge win for our PDM customers.

Gentry Shelton SOLIDWORKS

Gentry has more than 6 years of SOLIDWORKS design experience, he is a degreed Mechanical and Aerospace Engineer, he is a private pilot of small aircraft, and Gentry is an active flight instructor. With these accomplishments, Gentry brings the engineering expertise to the equivaQ design team to handle the toughest design challenges with real world industry experience developing cool stuff!

Please look through our most common FAQs before opening a support ticket.

How much do I pay?

Pay $99 per month

What do I get for the $99/month?

Get one (1) hour of PDM consulting per month

When is payment due?

Payment required to sign up for this amazing offer.

What’s the commitment?

$99 (USD). Month to month thereafter.

How do I get in touch with the PDM experts?

Time can be used by call-in or web meeting (and email)

If my engineering budget can’t pay for this, can I pay for it personally?

Yes! By all means! One of our customers is an engineering director who is doing that right now because he said he takes his PDM responsibilities seriously.

Can the time be split up into increments?

Yes! Time can be broken up into quarter hour increments at a time

If we discover our PDM needs more than one hour per month, can you provide a separate estimate?

Yes! If your PDM needs a longer term project, we can provide a separate estimate.

If I don’t use the time, can I get a refund?

Unfortunately, no. Who buys a professional consultant’s time and then doesn’t use it?

Is equivaQ professionally insured?
  • Yes! EquivaQ carries extensive professional liability insurance.

Open a Support Ticket

Product Support

Installation issuesApp not working properlyReport a BugOther


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